Order & item info not automatically obatined from Amazon
This is an extended Warranty purchase, that was bought at the same time as the actual item, There is no coordination between Amazaon and SquareTrade about the "order"; which specific item was purchased, price, Amazon order number etc., Specifically no info on what this extended coverage is applicable to, even though the extended warranty was purchased together with the item. Amazon "pops" up the option to buy the coverage along with the item, but it is listed as a separate purchase. That would have been ok if Amazon and Squaretrade coordinated & synch'ed up on the specific item purchased. Square trade sends a "contract" with no information on what is covered. I had to call Square Trade, who required me to send them (email) the pdf copy of the Amazon order as proof of purchase, delivery / shipment information and also provide the description of the item and serial number etc. I can understand they not having the last part but, the "purchase order" info...
Always get squaretrade for your electronics
Ive been using them for years on almost everything electronic I buy. Had a few cases where the product failed and I needed them and you email or call, they ship you a box with a prepaid shipping label, goes out to their repair facility, if it cant be fixed within two weeks they refund you the money for your original purchase.
Its also great for when you buy something from a store instead of an online retailer. cause you scan and upload your receipt right away so if a year or 2 later product fails..no need for original receipt. they have it on file and never ask you. Just dont be lazy and do that part right away. They dont force you to but you should.
1 repair and 2 refunds so far that have made up for over 10 of my squaretrade purchases...
Always get a squaretrade..not only cheaper than any other extended warranty, but they have great customer service. They make the process extremely easy. I have had a few cheap things need warranty replacements that I...
Most exasperating company!
Setting up these warranties is a nightmare. They send you a confirmation, and then want you to send them a receipt of purchase. If you don't set it up right when you get the email, you have to call to set it up. Here is a tip. Some of their people are helpful, and some try to put you off. Hang up and call back until you get someone who will actually set up your warranty and send you confirmation. I have been working on setting up four warranties for the past 3 hours, and now I am trying to find a receipt from an item I purchased in November to send them. They sent me the receipt in the first place. You are stuck with them if you buy from Amazon. This is the only thing I really don't like about Amazon. I have no idea if they really cover items. I guess it would depend on who you get when you call them. Good luck.
Tidak ada komentar:
Posting Komentar